Quality, according to ISO standards is defined as “the extent to which a set of intrinsic characteristics of an object meets standards." A definition that’s on point but it leaves out the key ingredient behind what it takes to make quality all-pervasive-people!
At its simplest, quality is about people coming together to create a benchmark for themselves and those around them, this benchmark ultimately has lasting effects on their products, the industry practices, the stakeholders involved, the environment’s health, and the people of earth at large.
One of Galaxy’s Values is “Quality is all Pervasive – It includes everything.”, keeping this value at the forefront, this year (2021) Galaxy celebrated the whole month of November as “World Quality Month”, inspired by the Chartered Quality Institute’s (CQI) ‘World Quality Week’.
Our theme for this year’s celebration was "Sustainability: improving our products, people and planet" based on CQI’s theme for World Quality Week 2021. With the Prime focus being on Environmental, Social, and Governance (ESG), Galaxy held various events and activities to raise awareness and open the conversation internally about constantly pursuing excellence. The various challenges faced in this journey for excellence, present as lessons for us on how we have improved products, services, systems, and processes in the past and how we will be preparing ourselves for the future. Galaxites from different departments; came together and openly shared their customer delight stories, hard lessons learned, new initiatives were taken, and much more during the quality month.
At Galaxy, we aim to achieve competitiveness by adhering to global quality standards, making our processes agile and nimble-footed. Galaxy has adopted world-class practices and systems like ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22716:2007 (cosmetic GMP), ISO 50001:2018, Responsible Care Global Charter, Roundtable on Sustainable Palm Oil (RSPO), 5S, and TPM. We are leveraging the latest digital technologies to facilitate faster decision-making and efficient operations.
Galaxy is committed to developing safe, sustainable & eco-friendly products, processes, technologies, and services and to adopting Life Cycle thinking to contribute towards product stewardship. Sustainability is an integral part of product design. At Galaxy, new products are being developed by giving the highest priority to health and safety. Product quality and safety are significant for us as our products are used across several major personal and home care brands. Our products are designed to adhere to the most stringent standards. We strive to be ahead of markets and proactively keep our impurity levels way below surfactants and specialty chemicals industry standards and keep improving our performance on quality standards.
For us, delivering quality means knowing our stakeholders well, understanding what their needs are, meeting those needs, and exceeding their expectations, both now and in the future. We believe quality is key to successful organizations.
RTFT is a technique or practice that centers around decreasing waste and increasing efficiency in the production process. We have a mantra at Galaxy - “Strive to get work right every time and RTFT” (Right the First Time) and therefore, when it comes to quality we want to be right the first time as well as every time.